Privacy Policy

Flat Pack Professionals Limited Privacy Policy

www.FlatPackProfessionals.co.uk

Effective date: 15th May 2024

1. Introduction

Flat Pack Professionals Limited (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website http://www.flatpackprofessionals.co.uk (the “Site”) or interact with our services. We value your trust and are dedicated to being transparent about our data practices.

2. Definitions

To ensure clarity and understanding, the following terms used in this Privacy Policy have the following meanings:

• Personal Data: Any information relating to an identified or identifiable natural person (“data subject”). This includes, but is not limited to, your name, contact details, address, billing information, and any other information you provide to us.
• Processing: Any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
• Data Controller: The entity that determines the purposes and means of the processing of personal data. In this case, Flat Pack Professionals Limited is the data controller.
• Data Processor: Any person or entity (other than an employee of the data controller) who processes personal data on behalf of the data controller.
• Data Subject: The individual to whom the personal data relates.
• GDPR: The General Data Protection Regulation ((EU) 2016/679), which is a comprehensive data protection law in the European Union.
• ICO: The Information Commissioner’s Office, the UK’s independent authority set up to uphold information rights in the public interest.

3. Who We Are

Flat Pack Professionals Limited is a UK-based company that provides professional flat-pack assembly services for furniture and flat-pack items in both commercial and domestic properties. We are a team of experienced assemblers dedicated to making your furniture assembly experience hassle-free.

Our registered address is 4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, SS14 3JJ. We are the data controller for the personal data we collect and process in connection with our services.

4. Types of Data Collected

Personal Data: We may collect the following personal data:

• Name
• Email address
• Phone number
• Address
• Any other information you provide when contacting us or filling out forms on our website

Usage Data: We may collect usage data such as:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Time spent on each page
• Referring site details

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

5. Legal Basis for Processing Personal Data

We process personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for the performance of a contract with you or to take steps to enter into a contract.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

6. Purposes of Data Collection and Processing

We collect and process your data for the following purposes:

• Providing Services: To facilitate the booking and provision of our furniture assembly services.
• Communication: To respond to your inquiries, send you updates and other administrative information.
• Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.

7. Methods of Data Collection

We collect data in the following ways:

• Information Provided by Users: Data you provide when filling out forms on our website or contacting us directly.
• Automatic Data Collection: Data collected automatically when you interact with our website, through cookies and other tracking technologies.

8. Use of Cookies and Similar Technologies

Types of Cookies Used:

• Essential Cookies: Necessary for the operation of our website.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Remember your preferences and settings.

Managing Cookies: You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

9. Data Storage and Security

Data Storage Locations: Personal data is stored on secure servers located within the UK.

Security Measures: We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. This includes encryption, access controls, and regular security assessments.

10. Data Retention Policy

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the retention period expires, personal data will be securely deleted or anonymized.

11. User Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: You can request access to your personal data.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data.
• Right to Restriction of Processing: You can request restriction of processing of your personal data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data.
• Rights Related to Automated Decision Making: You can request not to be subject to automated decision making.

12. Exercising Your Rights

To exercise your rights, please contact our Data Protection Officer at Contact@FlatPackProfessionals.co.uk. We will respond to your request within one month of receiving it. In certain cases, we may extend this period by two further months where necessary, considering the complexity and number of requests.

13. Sharing and Disclosure of Personal Data

With Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

For Legal Reasons: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

14. Third-Party Services

Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related tasks, or assist us in analysing how our service is used.

Links to Third-Party Websites: Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. International Data Transfers

We do not transfer your personal data outside the UK or EEA. If in the future it becomes necessary to transfer personal data to countries outside the EEA, we will ensure that such transfers are subject to appropriate safeguards as required by GDPR.

16. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently received personal data from a visitor under the age of 16, we will delete the information from our records.

17. User Responsibilities

As a user, you are responsible for ensuring that the information you provide to us is accurate and up-to-date. You should notify us of any changes to your personal data to ensure that we can maintain accurate records.

18. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

19. How We Protect Your Information

Encryption: We use encryption to protect your personal data during transmission.

Access Controls: We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.

20. Data Breach Procedures

Identification and Reporting: In the event of a data breach, we will promptly identify and address the breach.

User Notification: If the breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

21. Marketing Communications

Consent: We will only send you marketing communications if you have given your consent.

Opt-Out Mechanisms: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in each communication.

22. Legal Disclaimer

We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the service
• Protect the personal safety of users of the service or the public
• Protect against legal liability

23. Complaints

How to File a Complaint: If you have any concerns about our use of your personal data, you can make a complaint to our Data Protection Officer at Contact@FlatPackProfessionals.co.uk.

Contact Information for Data Protection Authorities: You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

24. Contact Information

If you have any questions about this privacy policy, please contact us:

Flat Pack Professionals Limited

4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, SS14 3JJ

Contact@FlatPackProfessionals.co.uk

0330 043 3532

25. Miscellaneous

Governing Law: This privacy policy shall be governed by and construed in accordance with the laws of the United Kingdom.

Language: This privacy policy is written in English. If there is any inconsistency between the English version and any translated version, the English version shall prevail.

Severability: If any provision of this privacy policy is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will be enforced to the fullest extent under law.